Support & help
A question, a bug, a suggestion? Here's where to find answers.
📧 Contact us
The fastest way to get a personal reply:
We usually reply the same day, and always within 7 business days. It's us (Lucie & Joël) who read and handle every message — no bot, no call centre.
🚀 Getting started
How do I create my household?
On first launch, choose “Create a household.” Add the members (you, your partner, your children, optionally the nanny or grandparents). Each has a first name, a colour, and optionally a label like “Mum” or “Grandma.”
How do I add an event to the calendar?
Calendar tab → + button at the top right. Fill in the title, the date, who's involved, the category. Turn on reminders if needed. For recurring events (school, sport, daycare), use the “Repeat” option.
How do I enable biometric lock?
Settings → Security → turn on “Lock the app.” You can also choose the delay after which biometric unlock is requested again when you leave the app (immediately, 30s, 1 min, etc.).
👨👩👧👦 Co-parenting
How do I share a child with another household?
On the child's profile → “🔗 Co-parent” → generate a sharing code. Pass this code to the other parent (text, WhatsApp, in person). They have 24h to use it from their app: “Link a child” → enter the code.
How do I set up shared custody?
Once the co-parent is linked, go back to the child's profile → “📅 Custody calendar.” Choose the pattern: alternating weeks, weekends, 5-2, shared school holidays… For “alternating_weekly,” you also specify who has the even weeks.
How do I remove a co-parenting link?
On the child's profile → “👥 Co-parents” → “Cut the link with [name]” button. Immediate and two-way: shares are cut on both sides.
🗂️ Data & security
Is my data backed up in the cloud?
Yes, your data is synced to our servers (encrypted in transit and at rest) so you can recover it on a new device, or so other household members can access shared info in real time.
How do I delete my account?
Settings → Account → Delete my account. Deletion is permanent and irreversible: all your data will be erased within 30 days. If you are the sole administrator of the household, the entire household will also be deleted.
How do I export my data?
Settings → Account → Export my data. You'll receive a JSON file containing all your content, in line with your right to data portability (GDPR).
🌍 Languages & accessibility
How do I change the language?
Settings → More → Language. Dalà is available in French, English, German, Spanish, Italian, Portuguese, Russian, Chinese, Japanese and Arabic.
Is the app accessible to people with disabilities?
We put special effort into accessibility: adjustable text size (5 levels), OpenDyslexic fonts, high-contrast mode, large buttons, keyboard navigation, reduced animations. Settings → Accessibility to configure everything.
🐛 Found a bug?
Sorry about that! Describe it precisely:
- Device model and iOS / Android version
- Dalà version (shown at the bottom of the Settings screen)
- What you were doing when the bug happened
- A screenshot if possible
Send all that to parler@dala-app.com with the subject “Bug.” We will reply quickly.
💡 An idea, a suggestion?
Dalà is a living app. Your feedback guides what we build next. Write to us, we read everything — even when we can't do it all.